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- Field Service Management
TWFM
The software solution that supports the entire field operation process with a specific focus on the needs of the utilities sector.
Customers
Tasks/Year
Meter managed
TWFM
TWFM (Terranova Work Force Management) is a powerful and highly versatile workforce productivity and engagement platform that has been especially designed for the gas, electric and water sectors.
TWFM gives your organisation greater control over the planning, co-ordination and execution of operations by simplifying complex processes into step-by-step tasks. Our software gives field-based teams the confidence to quickly and accurately complete localised activities, satisfy service level agreements and maintain regulatory compliance.
Use TWFM to realise your smart workforce aspirations and bring, lower overheads, greater efficiencies, improved staff engagement, job satisfaction and reduced employee turnover, to help your organisation reach digitalisation and net-zero targets.
SUPPORTED PROCESSES
- Security and service continuity (outages, leakages, reporting)
- Maintenance of distribution network assets (reactive, scheduled and predictive)
- Meter reading turns
- Workorder management (activities on meters and on point of delivery)
FEATURES
- Modular: adaptable to the specific business needs of the DSO
- Scalable: meets the companies' flexibility
- AI-based: uses artificial intelligence algorithms for task optimisation
ADVANTAGES OF THE TWFM SOLUTION
Dedicated to the utilities sector
Platform dedicated to companies operating in the utilities sector: gas, water, energy, heat and environment.
Customisable dashboard
Allows real-time monitoring of the progress of activities and the performance of operators.
Route optimiser
Enables efficient scheduling of diaries and optimisation of operators' activities in the field through algorithms using Artificial Intelligence.
Allocation streamlining
It has specific tools based on Artificial Intelligence to identify the available and most suitable field operator to carry out the work.
Automation of field activities
The TWFA mobile application supports field operators in the collection of data and the correct accounting of the materials used for the work performed.
Integrability
Could be easily integrates within existing application maps and natively integrated with Terranova suite products (TAMM, TSG, Arcoda, etc.)
Discover the TWFM suite solutions
Field Service Management
TWFM's software component for streamlining the tasks allocation in the field
Work Force Automation
TWFM's software component to support operators for field activities automation
Asset Management
TWFM's software solution to innovate Asset Management (AM) processes for the utilities sector
For further information
Field Service Management for the utilities
What Field Service Management is and how an efficient FSM system can help companies to streamline their operations.
Artificial Intelligence
How can you optimise Field Service Management operations with Artificial Intelligence?
Our clients
More info about TWFM
Download the brochure to find out how:
- Digitise your Field Service Management processes
- Innovate your best practices
- Enabling an increasingly sustainable business
Contact
Want to know more?
We’d be happy to talk more in detail about your needs and explore how we can become your ideal partner, to assist you in your business venture of innovation, digitization and sustainability