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TERRANOVA WORK FORCE MANAGEMENT

TWFM

The software solution that supports the entire field operation process with a specific focus on the needs of the utilities sector.

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Customers

0K+

Tasks/Year

0M+

Meter managed

Field operator

TWFM

TWFM (Terranova Work Force Management) is a powerful and highly versatile workforce productivity and engagement platform that has been especially designed for the gas, electric and water sectors.

TWFM gives your organisation greater control over the planning, co-ordination and execution of operations by simplifying complex processes into step-by-step tasks. Our software gives field-based teams the confidence to quickly and accurately complete localised activities, satisfy service level agreements and maintain regulatory compliance.

Use TWFM to realise your smart workforce aspirations and bring, lower overheads, greater efficiencies, improved staff engagement, job satisfaction and reduced employee turnover, to help your organisation reach digitalisation and net-zero targets. 


SUPPORTED PROCESSES

  • Security and service continuity (outages, leakages, reporting)
  • Maintenance of distribution network assets (reactive, scheduled and predictive)
  • Meter reading turns
  • Workorder management (activities on meters and on point of delivery)

FEATURES

  • Modular: adaptable to the specific business needs of the DSO
  • Scalable: meets the companies' flexibility
  • AI-based: uses artificial intelligence algorithms for task optimisation

ADVANTAGES OF THE TWFM SOLUTION

Dedicated to the utilities sector

Platform dedicated to companies operating in the utilities sector: gas, water, energy, heat and environment. 

Customisable dashboard

Allows real-time monitoring of the progress of activities and the performance of operators.


Route optimiser

Enables efficient scheduling of diaries and optimisation of operators' activities in the field through algorithms using Artificial Intelligence.

Allocation streamlining

It has specific tools based on Artificial Intelligence to identify the available and most suitable field operator to carry out the work.


Automation of field activities

The TWFA mobile application supports field operators in the collection of data and the correct accounting of the materials used for the work performed.

Integrability

Could be easily integrates within existing application maps and natively integrated with Terranova suite products (TAMM, TSG, Arcoda, etc.)

Discover the TWFM suite products

Field Service Management

TWFM's software component for streamlining the tasks allocation in the field 

Work Force Automation

TWFM's software component to support operators for field activities automation

Asset Management

TWFM's software solution to innovate Asset Management (AM) processes for the utilities sector

For further information

Field Service Management for the utilities

What Field Service Management is and how an efficient FSM system can help companies to streamline their operations.

Artificial Intelligence

How can you optimise Field Service Management operations with Artificial Intelligence?


The scheduling of operations through a Field Service Management (FSM) system

Asset Management: knowing the distribution network in order to improve it

Our clients

More info about TWFM

Download the brochure to find out how:

  • Digitise your Field Service Management processes
  • Innovate your best practices
  • Enabling an increasingly sustainable business

SIMPLIFIED INFORMATION PURSUANT TO EU REGULATION 2016/679

Pursuant to and for the purposes of EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003 as amended by Legislative Decree 101/2018, we hereby inform you that: 1. The data controller is Terranova srl via Ferdinando Bartolommei 4, Firenze, 50129; email: terranova@arubapec.it; 2. The purposes of the processing are: a) to manage requests for information; b) to allow the download of communication material. 3. The personal data collected and used are those communicated by you, referring to so-called ‘common’ data 4. The legal basis for the processing of your personal data is Art. 6 letter b GDPR as the processing is necessary to adopt pre-contractual measures requested by you; 5. The provision of your personal data is necessary to follow up on your requests; 6. You may exercise your rights under Art. 15, 16, 17, 18, 19, 20, 21, 22 GDPR and lodge complaints under Art. 77 GDPR, also by contacting the DPO, by writing to: dpo.sicurdata@opendata.it. 7. The full information notice is available: www.terranovasoftware.eu/info-legali-e-privacy

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