Planning Interventions Using a Field Service Management Fsm System
News | 4/16/2024
Planning interventions using a Field Service Management (FSM) system.
Field Service Management (FSM) is a method aimed at coordinating, organising and monitoring a company's resources engaged in field activities. In the Utilities sector, the correct management of these resources becomes crucial for service continuity, emergency management and regulatory compliance.
How an FSM system can support Energy & Utilities companies in achieving digitisation, innovation and sustainability goals.
Companies that have decided to embrace the change will necessarily have to roll out solutions that can boost operational efficiency. With this in mind, the choice of adopting a Field Service Management system can have a direct impact on the following business objectives:
DIGITALISATION: an FSM system enables automation of tasks, simplified workflows and enhanced data control;
INNOVATION: an FSM system enables access to the latest and most innovative technologies available on the market such as AI, GIS, and Augmented Reality;
SUSTAINABILITY: an FSM system helps companies to minimise the environmental impact of their field activities thanks to route optimisation algorithms that enable a reduction in emissions resulting from road trips.
Intervention planning and resource management in Field Service Management.
The effects of a proper FSM strategy are not limited to support in achieving the primary goals of sustainability and driving technological innovation. The most advanced FSM platforms have effects above all on the planning and control of interventions and the simplification of work.
In particular, through an FSM system it is possible to optimise the active time of resources, meaning a reduction in periods of inactivity and an increase in time dedicated to value-added activities. Actually, the system can be a valid support in the immediate identification of the interventions needed in the field and the availability of operators, thus contributing to more efficient the field activities.
But this is not all, the FSM system can allow the identification of the most suitable field operator to solve a problem (based on pre-established parameters such as capacity and/or proximity), but also provide the operator with information on the tools required for the correct outcome of the intervention. And all these elements become key factors in increasing the First Time Fix Rate (FTFR), therefore increasing business performance and customer satisfaction.
In conclusion, the adoption of a Field Service Management (FSM) system radically transforms the way Energy & Utilities companies approach business processes and procedures and becomes essential for the management of the Distribution Network. Terranova is meeting these needs through the TWFM software solution dedicated to supporting distributors in the management of field activities, for more effective planning.
Discover our software solution dedicated to the utilities sector to innovate Field Service Management processes and the organisation of field activities.
Our solution enables control of the entire field activity management flow, work teams and agenda.
Through a mobile app for smartphones and tablets, it is possible to support operators in the execution of activities with guided workflows and the accurate reporting of materials and labour used for jobs.
We’d be happy to talk more in detail about your needs and explore how we can become your ideal partner, to assist you in your business venture of innovation, digitization and sustainability
